Never miss another call
Most small businesses lose work simply because nobody picked up. A Moonfleck virtual agent answers on the first ring, day or night, speaks naturally, and knows your prices, availability and policies.
The problem this solves
Missed calls are the quietest form of lost revenue. An enquiry rings out at 7pm, the caller tries the next business on the list, and you never know it happened. Voicemail does not fix it, and hiring overnight cover rarely stacks up financially for a smaller team.
What it does
Natural spoken conversation
The agent listens, interrupts politely, handles accents and background noise, and speaks in a voice you choose. Callers are told clearly that they are speaking to an assistant.
Booking and diary control
Live access to your calendar so the agent can offer real slots, confirm them, send the confirmation and reschedule without a human touching it.
Qualification and triage
Asks your qualifying questions, scores the enquiry, and routes urgent or high-value callers straight through to a mobile.
Web chat with the same brain
The same knowledge powers a chat widget on your site, so a visitor at midnight gets the same answers as a caller at midday.
Full transcripts and summaries
Every conversation is transcribed, summarised and filed against the customer record, so nothing is lost in translation.
Safe handover
Clear rules define what the agent will not attempt. Anything outside its remit is escalated to a named person with the context attached.